SHIPPING & DELIVERY
UK: Standard delivery charge is usually £5.95 (Express Charge is £9.45). Orders over £150 ship for free! If your order is bigger or heavy we will contact you if postage differs to advise the additional delivery charge to get your approval. Standard delivery is a 3 day service.
EU: The UK has left the EU now sadly but the great news is a deal was agreed so you will NOT pay UK Sales tax on your purchase delivered to the EU. The UK Sales Tax is called VAT and is 20%. You will not pay the UK Sales Tax but your country may choose to charge your own country Sales Tax eg IVA / TVA etc & also the courier could charge a small admin charge if they are charging Sales Tax when the item is delivered but definitely no duties. Please be assured all of our products are made in the UK.
Overseas: Standard delivery charge start at £25.00 for up to 2kg. Additional costs will be occurred on packages larger than 2kg. Please contact us for a shipping quote to your destination.
Express Delivery: UK only. Orders must be placed by 12pm to guarantee next day delivery for in stock items. Items will be despatched by overnight courier to arrive the following day. Orders placed from 12pm Friday to 12am Sunday will be shipped via express delivery on Monday
Standard: Please note as some items are literally being hand made to order we do take pride in making every single item perfect so if your item is not in stock we will try our best to advise you of as accurate a leadtime as possible until you receive your parcel. Rory Dobner Ltd aims to despatch within 48 hours (during weekdays), but please allow up to 7 working days for delivery and up to 3 weeks for deliveries outside the EU.
International Delivery (NON EU): Please note if you are purchasing an item from outside the UK you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance are your responsibility; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so please contact your local customs office for further information.
We hope your item arrives in one piece, unfortunately this cannot always be guaranteed. If your item arrives broken, please call +44 (0)20 74318896.
SIZES & MEASUREMENTS
As many of our products are handmade sizes may vary slightly from those given. All measurements are metric.
CUSTOMER SERVICE
By Phone: +44 (0)20 74318896 We understand shopping online is not always ideal. If you prefer to order by phone, please call +44 (0)20 74318896 between 10.00 and 5.00 pm Monday to Friday. Please have product codes and your card details ready.