Welcome to Rory Dobner Ltd Terms & Conditions of Use.
All contracts are with Rory Dobner.
All orders are subject to these Terms & Conditions.
By placing an order you agree to be bound by the Terms & Conditions set out below.
Please feel free to call on +44 (0)20 74318896 if you have any queries, and we will be pleased to help you.
Formation of Contract/Law of the Contract
In order for you to be able to purchase products from Rory Dobner Ltd website and in order for us to be able to make a legally binding contract with you, you must let us have certain information. This includes your real name, telephone number, e-mail address, as well as any other information that we may ask you to provide. When it comes to online transactions our greatest priority is security. That’s why we work with Sage Pay, one of Europe’s leading payment service providers. All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. Once on the Sage Pay systems, all sensitive data is secured using 256-bit encryption standards. Sage Pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. Rory Dobner LTD is responsible for all of the website transactions. Sage Pay’s privacy policy can be found here: http://www.sagepay.co.uk/policies/privacy-policy.
You warrant that the debit or credit card for which you give us the details is your card and you warrant that it is valid and that you have the authority to use it for this transaction. In seeking to enter into any transaction with us, you warrant that you are at least 18 years old.
The details you supply will be subject to checks by card issuers, and by offering to purchase goods you specifically authorise us to transmit information or to obtain information about you from third parties, including, but not limited to, your debit or credit card number or credit reports. This information may be used to authenticate your identity, validate your credit card, obtain an initial credit card authorisation and authorise individual purchase transactions.
We reserve the right to refuse to accept any debit or credit card without being obliged to give you any reason for doing so. Rory Dobner reserves the right not to proceed with any order for any reason. But if we do not proceed with your order, we will inform you of this.
A contract for the sale of goods between you and Rory Dobner Ltd will come into being as soon as your goods have been dispatched, unless we have notified you before that time that we cannot accept your order (for whatever reason), or if you have cancelled your order before it is dispatched (see “Cancellation” below). Please note that this does not affect your statutory rights. Ownership of the goods will pass to you as soon as Rory Dobner Ltd has received payment in full of the price of the goods and the cost of postage and packaging.
If your card issuer does not for any reason make the agreed payment to us, that contract to which that payment relates is automatically cancelled and at an end, and Rory Dobner shall be entitled should it choose to do so to decline to accept any further orders from you or to enter into any further contracts with you. Rory Dobner Ltd is not liable for any loss you may suffer if there is any delay or failure to fulfil an order where payment has not been made for that order. It is up to you to make sure that you have ordered the correct goods and given us the correct personal and debit or credit card details. We will help you by sending an e-mail with confirmation of your order, but it is up to you to review the goods and the quantity in that e-mail carefully. We are not liable in any way if you have ordered the wrong goods or quantity, and we are not liable in any way if we are unable to dispatch goods as a result of any failure by you to supply accurate personal or debit or credit card details. Please contact Rory Dobner Ltd on +44 (0)20 74318896 or info@rorydobner.com if any details of your order are incorrect. If we are unable to perform any of our obligations to you under the contract, including if there is delay or failure to dispatch any goods that you have ordered, Rory Dobner Ltd will not be liable to you for any breach of contract or any loss or damage however it is occasioned, if such failure is due to matters beyond our reasonable control. The contract between Rory Dobner Ltd and you is made in the United Kingdom (which is where Rory Dobner Ltd is based, where the goods are dispatched and where its website is hosted) and you and Rory Dobner Ltd agree that it shall be governed by the laws of England and you and Rory Dobner Ltd both irrevocably submit to the exclusive jurisdiction of the English courts. It is your responsibility to make sure if you are outside the United Kingdom that any goods that we supply adhere to any relevant laws of the place to which they are to be sent.
Black Friday Sale
Ceramic Ornaments, Cosy Candles, Delectable Diffusers, Framed Limited Edition Prints, Frame Original Artwork, Henry & Albert, Stupendous Supersize Candles and Pikes Ibiza True Rocks Jewellery are all excluded from our Black Friday Discounts.
Black Friday Sale items are excluded from any further discounts or the use of any vouchers.
Minimum spend value applies to basket value after the discount has been applied.
Cancellation/Returns
You may cancel your contract with Rory Dobner Ltd for any reason by giving written notice to Rory Dobner Ltd to arrive at Rory Dobner’s offices within 24 hours of the time when you placed the order, provided your order has not already been dispatched. A cancellation can be made by letter or e-mail. It is up to you to make sure, if you want to cancel, that the notice is received by us in time. If you choose to send a letter in the post it may well arrive after the 24 hours have passed. E-mail is not always instantaneous, and can be delayed, depending who your ISP is, so please also be aware of this. If you cancel within the 24 hour period, any payments you have made, including for postage and packaging, will be refunded in full. If your goods have already been dispatched, and you wish to return them, we are happy to accept them and to provide a refund on condition that they are returned in perfect condition, unused and in their original packaging. We will not provide a refund if you do not do this. Please see Deliveries and Returns for the procedure to follow with returns.
Cost/Delivery
All prices displayed on the Rory Dobner Ltd website are given in pounds sterling and include VAT (this stands for Value Added Tax and is a UK sales tax) at 20.00%.
You are responsible for the payment of any taxes or duties in any place outside the United Kingdom to which your order is dispatched by us. The total cost of your order includes the price of your products and postage and packaging charges. Please see Deliveries and Returns for further information on delivery charges. We do everything we can to meet our delivery timetables, but sometimes we will be unable to do so. Please bear with us if there are very occasionally delays. However, we are not liable for any losses of any kind caused by failure to meet a delivery date that we have given you. Prices on the website are subject to change without notice. If this occurs after the time that you place your order we will inform you before we dispatch it. The same is true if we notice that our website has a pricing error on it. We will not dispatch the goods until we have your agreement to the revised price.
Product Description
We do all that we can to ensure that all information on our website, such as dimensions and specifications, is correct. Sometimes it is possible that there may be errors. Rory Dobner Ltd will correct all such errors as soon as it can after it becomes aware of them, but is not liable for any loss or damage caused by them.
Please be aware that there can be colour variations within products and that the colour that you see a product on your screen may differ from how it appears on the product itself.
Changes to Terms & Conditions
Rory Dobner Ltd reserves the right to alter these Terms & Conditions. It reserves the right to do so at any time, and is not obliged to give notice other than placing them on its website. When altered by notice via the website, they apply to any orders received the time of alteration.
HOW TO ORDER
From https://rorydobner.com/ choose a product by clicking on a category on the top of the screen. This opens a number of products in this category. Click on an image that interests you to find product details such as colour, size etc.
Once a product has been chosen, click ‘add to bag’. This button will confirm your order and add it to your ‘shopping bag’.
To view your bag click on ‘shopping bag’ at the top right of the screen.
‘Go to Checkout’ when you have finished making selections, either from your ‘shopping bag’ or via a chosen product.
Check your bag. To change quantities amend number and click ‘update’. To delete click ‘remove’ then ‘update’.
Once in ‘checkout’ you will be asked for your delivery and payment details. Once you have viewed your order, and ensured it is correct, press ‘place order’.
You will receive ‘checkout complete’ message and a confirmation email will be sent to you.
By Website: To Order online go to https://rorydobner.com/
By Phone: +44 (0)20 74318896 We understand shopping online is not always ideal. If you prefer to order by phone, please call +44 (0)20 74318896 between 10.00 and 5.00 pm Monday to Friday. Please have product codes and your card details ready.
SHIPPING & DELIVERY
UK: standard delivery charge is calculated by the weight of the items in your order so will vary dependant on what’s in your basket. The Express Charge, however, is usually a standard rate of £10. Standard delivery is a 3-day service.
Overseas: Standard delivery is charged by region and by weight, but is usually between £5 and £15 within Europe, and upwards of £20 for countries outside of Europe.
Express Delivery: UK only. Orders must be placed by 1 pm to guarantee next working day delivery for in stock items. Items will be despatched by overnight courier to arrive the following working day. Working days are Monday – Friday. Orders placed on a Saturday or Sunday it will arrive Tuesday.
Standard: Please note as some items are literally being hand made to order we do take pride in making every single item perfect so if your item is not in stock we will try our best to advise you of as accurate a leadtime as possible until you receive your parcel. Rory Dobner Ltd aims to despatch within 48 hours (during weekdays), but please allow up to 7 working days for delivery and up to 3 weeks for deliveries outside the EU.
International Delivery: Please note if you are purchasing an item from outside the EU you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance if your responsibility; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so please contact your local customs office for further information.
We hope your item arrives in one piece, unfortunately, this cannot always be guaranteed. If your item arrives broken, please call +44 (0)20 74318896
SIZES & MEASUREMENTS
As many of our products are handmade sizes may vary slightly from those given. All measurements are metric.
RETURNS & REPLACEMENTS
While we do hope you will be delighted with your order, we understand that sometimes you are not completely satisfied. Please contact hello@rorydobner.com for returns information. Refunds or exchanges do not include shipping costs.
Items must be returned within 14 days of receipt and we will gladly offer an exchange, a refund or a credit note. Please pack items securely and use registered delivery. Please make sure you keep your registered delivery receipt as we cannot accept liability for goods lost or damaged in transit.
Studio Experience days are non refundable after 14 days of booking
If you have any other questions regarding delivery or returns please call Rory Dobner on +44 (0)20 74318896
Rory Dobner Ltd -Solar House, 282 Chase Road, London, N14 6NZ
Registered no. 07606091